tag:blogger.com,1999:blog-1857040603765153236.post5617678223520872320..comments2010-06-21T04:30:20.340-07:00Comments on Black on Black: Corporate Castles and the Customer RenaissanceNick Blackhttp://www.blogger.com/profile/16130886876071782467noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-1857040603765153236.post-27443716600256786942010-06-21T04:30:20.333-07:002010-06-21T04:30:20.333-07:00Ancient Chinese emperors, such as Kang Xi (康熙), Yo...Ancient Chinese emperors, such as Kang Xi (康熙), Yong Zheng (雍正) and Qian Long (乾隆), would have their regular undercover visits to the public and try to understand what was really happening outside of the ‘forbidden city’. The goal was to ensure that they are not out of touch with their citizens and to explore people’s actual needs. Instead of relating to the public with a view of ‘I-It’ Anonymousnoreply@blogger.com