Over the last month, I’ve been involved in a study that explored the topic of community trust in public institutions and political leaders. The study involved online surveys with 1500 people from Toronto, Montreal and Vancouver, and used the HuTrust model to measure the psychological drivers of trust. Last week, The Community Trust Report was shared for the first time at
TEDxSFU.
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Figure 1: When people trust their community, 80% will report a crime |
The Benefits of Community Trust
Trust is at the core of a community. Many of the social actions and interactions that embody the idea of ‘community’ are predicated on the need for trust. In fact, our research showed that when people trust their community, 80% will ‘help their neighbors,’ 80% will ‘report a crime to authorities,’ 73% will ‘vote in elections,’ and 54% will ‘volunteer more of their time.’
Political Trust in Montreal
From a political point-of-view, our research had some interesting findings on trust in Canadian politics. On average, only
19% of people surveyed in Montreal said they trusted
Prime Minister Stephen Harper, versus
44% in Toronto and
46% in Vancouver.
Among those surveyed in Montreal, the psychological driver that most reduced trust in
Stephen Harper was found to be
Vision; meaning that people
‘felt his values were less appealing.' In contrast, among those surveyed in Toronto and Vancouver the psychological driver that most increased trust in
Stephen Harper was found to be
Stability; meaning that people
‘felt he had a strong foundation.’
Police Trust in Vancouver
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Figure 2: The VPD are significantly less trusted than the TPS |
Among those surveyed in Vancouver, the psychological drivers that most reduced trust in the
Vancouver Police Department were Relationship and Competence; meaning that people ‘felt they were less great to deal with,’ and ‘felt they were less able to deliver what they promise.’
Community Trust at TEDxSFU
The theme for
TEDxSFU was community engagement, and it attracted speakers including
Jim Chu (Chief, Vancouver Police),
John Furlong (CEO, Vancouver 2010 Olympics) and
Ryan Holmes (CEO, Hootsuite). Below is a copy of the presentation I made at the event, which includes some of the findings from The Community Trust Report.